Help
Answers to the questions we get most. Can't find yours? Email support@ostli.app. A real person reads every message.
Signing in
How do I sign in? There is no password.
Enter your email and we send you a 6-digit code. Type it into the app and you're in. You can also use Sign in with Apple or Google.
The code never arrived.
Check your spam or promotions folder first. If it isn't there, wait for the countdown to finish and tap Resend. Each code works for 10 minutes.
Lists and sharing
How do I share a list?
Open the list and tap the people icon at the top. Show the QR code, send the share code, or invite someone by email.
Someone sent me a code. Where do I put it?
On Your Lists tap New List, then “Have a code? Join a list” and type the code. If you got a link or QR code, just open it.
Does it work without internet?
Yes. Add and tick off items offline, and everything syncs as soon as your phone is back online.
Can I use Ostli on Android or a computer?
Not yet. Ostli is on iPhone for now.
Account and data
Does Ostli cost anything?
No. Ostli is free, with no ads and no in-app purchases.
What does the assistant see?
Only your messages to it and the names of your lists and items, so it can answer about them. It never sees your name or email. More in the privacy policy.
How do I delete my account?
Go to Profile, tap your name, then Delete account. You have 7 days to change your mind: sign in and choose Recover account. After that everything is deleted for good.
Still stuck?
Tell us what you were doing and what happened. Screenshots help. You can also report a bug from inside the app under Profile → Help & Support.
Email supportSomething not working for anyone? Check status.ostli.app.